Few days ago I shared on this blog a story that happened between Aramex CEO (Fadi Ghandour) and one of my twitter friends while he was following up with her on Twitter about an issue that she was facing with Aramex. That was a good example of how Twitter became a new platform for customer service by getting in touch with the higher management of the corporates.

Few hours ago, apparently it was my turn to get into the same experience with Majd Shweikeh (@majd_shweikeh), Orange Mobile CEO, who apparently loves twitter and loves getting the feedback on her company’s performance from the tweeps around. I always see tweets coming in front of me between her and my friend Firas (@steitityeh).

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Are you on Twitter? Are you aware that Aramex as a corporate has its own presence there with, at least, the two accounts I’m following (@Aramex & @ShopnShip)? But what you might not know is that Aramex Founder & CEO, Fadi Ghandour (@fadig), is taking care of his customers on Twitter and following up with them on their issues.

Yesterday’s morning it was when I logged into Twitter from my iPhone to find one of the tweeps I’m following (@Zahia_) complaining about a problem she’s facing with Aramex people in USA:

Fadi Ghandour (Aramex Founder & CEO) replys to Zahia Nasan on Twitter

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